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Privacy statement (GDPR) | TrainworX


Below privacy statement is in line with the EU General Data Protection Regulation (GDPR).

What this means is that TrainworX will not use your personal data without your permission for anything other than legal or financial obligations and laws. Furthermore TrainworX will do everything to keep your personal data safe and you will have access to all your personal data. Upon deletion of your account only information that is legally necessary will be kept for a period of 5 years.


GDPR Privacy Statement:

TrainworX, located at Lichtenauerlaan 102-120, 3062 ME Rotterdam, is responsible for the processing of personal data as shown in this privacy statement.

Contact information:

https://www.trainworx.eu Lichtenauerlaan 102-120

3062 ME Rotterdam

P.Mersel is the Data Protection Officer of TrainworX he can be reached via info@trainworx.nl

Personal data that we process

TrainworX processes your personal data by using our services and / or by providing this information to us.

Below is an overview of the personal data we process:

– First and last name

– Date of birth

– Address data

– Phone number

– E-mail address

– IP address

– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

– Location data

– Information about your activities on our website

Special and / or sensitive personal data that we process </ strong>

Our website does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via info@trainworx.nl, then we will delete this information.

For what purpose and on the basis of which we process personal data </ ​​strong>

TrainworX processes your personal data for the following purposes:

– Handling your payment

– Inform you about changes to our services and products

– Give you the opportunity to create an account

– TrainworX also processes personal data if we are legally obliged to do so, such as information we need for our tax return.

Automated decision making

TrainworX does not take decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without a person (such as a TrainworX employee) sitting between them.

How long we keep personal data

TrainworX does not store your personal data longer than is strictly necessary to achieve the goals for which your data is collected. We use the following retention periods for the following (categories) of personal data:

Personalia > As long as your account is active > Required for invoicing

Address > As long as your account is active > Required for invoicing

Phone number > As long as your account is active > Required for support

Email address > As long as your account is active > Required for download system, information and (optional) newsletters (optional)

IP address > Linked to orders 5 years > Security

> Active session (logged in) to end of session (logout) > Security

Location data > Linked to orders 5 years > Tax Office (VAT)

Information about your activities on our website > Security

> Active session (logged in) until end of session (logout) > Security

Purchase and download data > 5 years > Tax and internal administration

Sharing personal data with third parties

TrainworX will not sell your details to third parties and will only provide them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. TrainworX remains responsible for these processing operations.

Cookies, or similar technical methods, which we use

TrainworX only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via your browser’s settings.

View, modify or delete data

You have the right to view, correct or delete your personal data. You can do this yourself through the personal settings of your account. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal information we hold to you or another organization mentioned by you in a computer file.

If you want to delete your account you can also use this link:

Delete my Account

If you want to use your right of objection and / or right to data portability or if you have other questions / remarks about data processing, please send a specified request to info @ trainworx.nl.To ensure that the request for inspection is done by you, we ask you to send a copy of your identity card with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. TrainworX will respond to your request as soon as possible, but in any case within four weeks.

TrainworX also wants to point out that you have the possibility to submit a complaint to the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

HTTPS secured website and shop, External processing of payments (Mollie), Bulletproof Security Software

  7 comments for “Privacy statement (GDPR) | TrainworX

  1. Theo Evers
    22/05/2018 at 18:04

    ik ga accoord Paul!

  2. emanuelschueepp6
    19/07/2018 at 22:08

    Hallo. ICh habe eine Kurze frage. Wieso sehen ich meine RABE 511 nicht mehr in miener Download Liste? Ich möchte es gerne wieder haben, damit ich die Update 1.2 Ausführen kann. Ich ahbe sogar eine Email Bestätigung das ich die RABE 511 gekauft habe.

    Ich würde mich sehr freuen, auf einer Antwort,

    Mit Freundlichen Grüssen

    • 20/07/2018 at 09:08

      Hi Reiner,

      You had reached your download limit (5 times), I have granted 2 extra downloads so you will be able to download the update.


    • Paul Mersel
      20/07/2018 at 09:10

      Hi Reiner,

      You had reached your download limit (5 times), I have granted 2 extra downloads so you will be able to download the update.


  3. Jean-Claude d'Hondt
    19/12/2019 at 17:48

    Hi Paul
    Seit vielen, vielen Jahren fliege ich immer wieder gerne virtuell Boeing’s und Airbus’s (zuerst mit dem Microsoft Flightsimulator und nun schon ziemlich lange mit dem X-Plane 11-Programm).
    Zur Abwechslung und als Ergänzung habe ich vor wenigen Wochen den TS2020 gekauft und “rüste” das Programm nun Schritt für Schritt nach (gestern z.B. habe ich hier den IC 2000 Stadler Kiss gekauft – und bin hell begeistert).
    Was mich erstaunt ist, dass das Angebot für das Bahnland Schweiz bei steam, SimTrain.ch usw. so ziemlich mager ist. Umso mehr freut mich diese TrainworX-Webseite, welche ich eigentlich durch Zufall gefunden habe. Dass sich hier jemand mit Herzblut und Engagement für die CH-Bahn einsetzt verdient ein grosses Lob.
    Schöne Festtage und liebe Grüsse aus der Schweiz

  4. ramon_heller
    31/05/2020 at 22:58


    Bekommt man die neuen Updates für die Rivet Gotthardbahn nicht Gratis wenn man das Rollmatrial schon gekauft hat? Oder muss man für jedes Update Geld bezahlen?

    Gruss Ramon

    • 05/06/2020 at 08:49

      Hi Ramon,

      Updates for the Gotthardbahn should be mostly free and automatic (through Steam). The TwX add-ons in the Bundle also received free updates. Only if add-ons are upgraded it is normally not free, as we did with the Re 420,620 and 460 recently.

      Kind regards,

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