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Right of return | TrainworX

Right of return

The right of return

You have the right to withdraw from the contract within 14 days without giving any reason.

During this period, you can do that with the product that is reasonably necessary to assess the product. You may try the product as you would in a physical store. You can also remove the product from the packaging, unless the packaging contains a seal. If you have done more than was necessary to try the product, we can charge you for this.

The cancellation period expires 14 days after the day on which you, or a third party designated by you other than the carrier, have received the product.

If you have ordered several goods with different delivery times in one order, the withdrawal period expires 14 days after the day on which you received the last product or part.

Once you have agreed on a regular delivery of products with us, the withdrawal period expires 14 days after the day on which you or a third party designated by you physically receive the first product.

To use your right of withdrawal we request you to send us an e-mail, whether or not including the model form, via info@creativeworx.nl. You must return the products within 14 days after sending the e-mail

We request that you return the product as much as possible in the original packaging.


In the event of a cancellation, you will receive all payments, including delivery costs for the forwarding, as soon as possible and no later than 14 days after you have indicated that you wish to make use of the right of withdrawal. We will refund you with the same payment method you paid with, unless you agree with us on another method.

You bear the costs for the return shipment. We estimate that these costs will be a maximum of € 10.

Exclusion of right of withdrawal

The right of withdrawal is excluded for:

Services whose implementation started with the consent of the consumer (eg booking a trip, taking out a subscription, downloading an e-book, movie, CD, etc.), such as Download software, Backup CDROM
CDs, DVDs, Blu-Ray discs or software whose seal is broken.

Model form for cancellation

(only fill out this form and return it if you want to cancel the contract)

To: TrainworX
Lichtenauerlaan 102-120
3062 ME Rotterdam
The Netherlands


– I / We * share / share (*) hereby inform you that I / we (*) our agreement concerning

the sale of the following goods:

the delivery of the following digital content:

to revoke / revoke the operation of the following service:

– Ordered on (*) / Received on (*)

– Name / names consumer (s)

– Consumer address (s)

– Signature of consumer (s) (only when this form is submitted on paper)

– Date

(*) Strike out what does not apply

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